The moment we receive your order, we move as fast as possible to review, and fulfill your order; sometimes even our best efforts are undermined by the USPS. Of the many packages which depart our facilities each day, it’s extremely rare for a package to go completely missing. It is a common occurrence for packages to be delayed for reasons we wish we were able to explain. In the event your package is in a delayed status, we invite you to use the USPS Missing Mail Search tool. We know how excited you are to receive your order, and trust us, we want you to receive your order as well. We ask for your patience during this process, and rest assured your purchase is protected should it not be delivered after 30 days.
Visit USPS Missing Mail Search
A login is required, and once logged in the process takes about 3 minutes.
* We automatically submit Missing Mail Searches for any parcel delayed more than 14 business days, from the date the parcel enters the postal system.