General

To cancel an order, email us at support@monmouthreloading.com.  Include your name, order number.  Cancelled orders are subject to a 5% restocking fee.

Monmouth is 50% veteran owned; we truly appreciate your sacrifice and service to our great nation.  We work very hard to keep transparent pricing free from any hidden discounts and enjoy offering the very best price to all of our customers.  If you are not signed up to our email list, we recommend signing up as we do give our email list priority on upcoming pricing specials and promotions.

Simply place the items in your shopping cart.  At the checkout screen select the “Money Order” option.  Your total will be sent to you via email receipt / confirmation.  Submit payment to the below address.  It would be helpful if you contacted us via email, letting us know when to expect your payment as we do not check our P.O. Box on a daily basis.

Please make your payment out to:  TX Brassworks LLC

Mail to:
TXBW
Attn: Jeff
P.O. Box 1041
Cibolo, TX 78108

Email is the preferred method and will get you the quickest response.  Email support@monmouthreloading.com.  All inquiries are responded to within 24-48 hours, and in most cases within a couple of hours.

We do not regularly accept phone calls.  If you must place an order over the phone, please call and leave a message, with your name, number, and what we can help you with and we’ll do our best to return your call.  We have no staff, secretary, lieutenant, or minions to assist us.  If we do not answer your call, it’s because we’re either running a press, packaging orders or we’ve just simply collapsed from working so hard.

It depends.  On a case by case basis we may accept large caliber rifle brass, large caliber pistol brass, magnum brass (rifle / pistol), and others.  We take seriously, the source and quality of the brass we sell.  If this is something you’re interested in, please contact us with the headstamp, quantity, condition, and origin.  To save us all time, brass must be once fired, with factory primer intact.

Transactions processed through www.monmouthreloading.com are secured via TLS/SSL.  Name, address, phone number, and e-mail address are used to process orders and communicate with our customers, during and after the sale.  We may, on occasion, use your personal information to send product related email to inform our customers of any special pricing.  We do not collect or retain your credit card information.  PCI compliance is through Authorize.net.

Other security measures are in place to help prevent the compromise of our customers data.

The website is the preferred method for placing orders.  We do understand, some of our customers still prefer to place phone orders. In these instances, we ask you leave us a voice message with the following information:

Your Order (If ordering brass, do you want it cleaned or dirty?)
Full Name
Shipping Address
Billing Address
Phone Number
Email (if available)

If you leave an e-mail, you will receive an e-invoice sent to your e-mail address.  Simply click the link in the e-mail and you’ll be taken to the checkout.

We accept Visa, Mastercard, Discover, and American Express.  USPS Money Orders, and bank checks are accepted for orders in excess of $300.  Orders paid for with a check will be placed in abeyance for 3-5 business days until clear. Please contact us if you would like to pay by check.

No.  We only ship to customers located in the United States and its territories.  It is the customers responsibility to have all applicable and appropriate  licensing / permits (if required by their state) to purchase and possess reloading components.

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